Help Center

Frequently asked question
Question Categories
  • General
  • Account
  • 2FA
  • Investment
  • Withdrawal
  • Referrals
Who are you?
We're an investment firm based in Finland offering unique and secure passive income earning through investments to all levels of investors.
What is the offered investment plan?
Acumen Finance proudly offers two investment plans proportionate to capital invested. Investment in Bitcoin, Ethereum, Bitcoin Cash, Payeer and Perfect Money are accepted, depends on the amount invested earnings will be calculated. We offer 2% and 3% daily returns for 10 days on both plans respectively.
How safe are the investment plans offered by Acumen Finance?
We're a fully registered investment company offering a rigorously designed and regulated investment service.
All the risk involve on investments would be subjected to the company and clients do not require being at risk.
Which payment method do you accept?
At the moment only deposit and withdrawals in Bitcoin, Ethereum, Bitcoin Cash, Payeer and Perfect Money are accepted.
Where I can find the company information?
Company information such as registration details and location are provided on the website. However you can click Here to visit the official Finland business register.
Where in website can I find my deposit?
All the information regarding your account activities are accessible in Dashboard.
You can check your Account Balance and Total Earning as well as Active Investment.
All the activities related to your account can be managed through your Dashboard.
What is your investment packages period?
Acumen Finance offers 10 Days investment plans.
The system is fully automated and the time period in calculator is to give you a figure of how much you will earn in specific duration of time.
What is Bitcoin Network Confirmations?
Confirmations are part of the transaction procedure taking place by Bitcoin network.
I forgot my Username, what do I need to do?
Once you register your account you receive an email containing your credentials; that would be your reference for your username and password.
You can always proceed for password recovery,
1) On access account section click on "I Forgot My Password"
2) Enter your email address used for registration and click on "Recover Password" button
3) You will receive a first email containing the confirmation link
4) Click on the link or copy the link in web browser
5) Then you will receive the second email including your Username and Password
How can I change my Password?
On your Dashboard click on Edit Account, you just need to key in your new password and submit it.
My account was stolen, what do I need to do now?
If you have lost access to your account, you need to change your password immediately by clicking on "I FORGET MY PASSWORD" and providing your email address you will receive an email including a confirmation link that you need to click on to receive the second email containing your username and new password.
How can I change my email address?
Please send us an email at contact@acumenfinanceltd.com and request for email change, you need to mention your username, your current registered email address and the new email address that you have chosen to be updated.
How can I edit my Bitcoin, Ethereum, Bitcoin Cash Payeer and Perfect Money address for withdrawal?
1) You need to login to your account,
2) On your Dashboard click on "Edit Account",
3) Paste your address in itcoin, Ethereum, Bitcoin Cash and Perfect Money Address Setting section,
4) Click on "Submit",
Which payment method do you accept?
At the moment only deposit and withdrawal in Bitcoin, Ethereum, Bitcoin Cash Payeer and Perfect Money are accepted.
Can I have several accounts?
You can have multiple accounts as long as you provide different valid email address for each account.
Can I login to more than one account with the same IP address?
There is no limitation on IP address and you can login to several accounts with one IP address.
What is Two-Factor Authentication?
Two-factor authentication provides an additional layer of security to your Acumen Finance account. It requires an extra step during the login process. It is an optional feature that you can add to your account authentication process.
Is it compulsory to activate Two-Factor Authentication for my account?
No, Two-factor Authentication is an optional feature provides an additional layer of security to your Acumen Finance account by requiring an extra step during the login process.
How can I activate Two-Factor Authentication for my account?
Login to your account, on your Dashboard visit the Security section, you have the steps to enable 2FA for your account. Do not forget to get the backup from your QR code on step 2, in case of phone or application loss; you will need your backup to regain access to your account.
How Two-factor Authentication (2FA) works?
After you successfully enabled 2FA on your device, as you want to login to your account, after you enter your username and password to login as usual you will need a code generated in the Google Authenticator on your device, you need to be fast and enter the current code from Google Authenticator in your account, the code is periodically changing every 30 seconds and you need the current code to gain access to your account.
What is 2FA backup and how I am going to use it?
It is highly recommended to save the activation code or simply take a screenshot from QR code on step2 of activation process and keep it in a store it as a backup.
Having Backup of your activation code/QR code helps you to set the new Google Authentication app and regain access to your account in case of phone or application loss.
How to disable Two-factor Authentication?
You need to login to your account and visit the Security section on your dashboard, provide the code generated by Google Authenticator app and click on Disable 2FA.
How can I deposit?
To make deposit:
1) First of all you need to create an Acumen Finance account for free,
2) Then login to your Acumen Finance account,
3) If you are keen to make your first deposit, click on "Get Started Now" on home page, or on your Dashboard, choose Bitcoin, Ethereum, Bitcoin Cash Payeer and Perfect Money and click on "Make Investment", and you will find the deposit address unique to your account,
4) After proceeding the payment, the transaction will be completed in Bitcoin network, only then will be credited to your Acumen Finance active investment account,
5) Once your active investment on your dashboard has credited your investment will automatically start,
6) Thus your investment has officially started and you will receive your daily profits in every day on your account balance.
What is the minimum amount for deposit?
Minimum Deposit amount is 100 USD.
Is there any limitation for deposit as a maximum amount?
No, there is no limit as a maximum amount, you can deposit as much as you wish.
Can I make more than one deposit?
Yes you can, this is a flexible investment platform that you can easily manage your investment and withdrawals.
You are able to add up your investment in Bitcoin, Ethereum, Bitcoin Cash Payeer and Perfect Money with multiple deposits, the Bitcoin, Ethereum, Bitcoin Cash Payeer and Perfect Money address provided by the website is unique for your account. All your deposits will be accumulated in your Bitcoin, Ethereum, Bitcoin Cash and Perfect Money active investment as your total investment.
Can I make multiple deposits from different Bitcoin, Ethereum, Bitcoin Cash Payeer and Perfect Money accounts?
Yes you can, there is no limit on the source of your deposits, and you are able to make deposits as many times as you want and as much as you wish from different accounts.
How can I withdraw funds from my account?
Login to your account using your username and password and click on "Make Withdraw" on your account dashboard,
You need to specify the amount that you want to withdraw and you would need to set your Bitcoin, Ethereum, Bitcoin Cash Payeer and Perfect Money Address if you make withdrawal for the first time, click on proceed.
Acumen Finance utilizes an swift payment system, your withdrawal will be released toward your address as you complete the request.
Do I you impose any fees for my withdrawal?
All the transaction fees will be paid by Acumen Finance and investors do not need to pay for it.
What is the minimum and maximum withdrawal amount?
The minimum withdrawal amount of Bitcoin is 10 USD
Do you offer an affiliate program?
Yes we do, Referral Commission is an effective way to boost up your earnings, since all investors are able to make multiple investments, you will earn 10% of all the investments that your First Level Downlines make, you need to visit My Referrals on your Dashboard, you will find Your Referrals Link. You need to share your link within your community and have them registered in Acumen Finance with your referral link to gain referral commissions.
Should I have an active deposit to participate in the referral program?
No, is not necessary to have an active deposit to earn referral commission.
Although with Active Investment you will earn daily profits while you gain your referral commissions as well.
How and where do I receive the referral commissions?
Anytime your downline(s) make deposit(s), your referral commission will be credited to your Account Balance instantly, information regarding your referrals is available at My Referrals page and you can track your referral commissions in your Earning History page.
I provide my Referral Link to my friend, but he/she is not my downline, what should I do?
If the his/her username is not listed in My Referrals page, it means he/she did not use your referral link to register his/her account, the client needs to email us from his/her registered email address and mention his/her username and request for changing to his/her preferred upline, then we will proceed.

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